PRIVACY POLICY
1. Introduction
Serene Assist respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
2. Who We Are
Our website address is:
https://www.sereneassist.co.za
3. Information We Collect
We may collect the following personal information:
- Full name
- Phone number
- Email address
- Location / suburb
- Service requirements
- Any additional information you provide via forms or communication
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Contact you via phone, WhatsApp, or email
- Arrange and deliver services
- Manage bookings and communication
- Improve our website and services
5. Consent
By submitting your information on our website or contacting us, you consent to:
- The collection and use of your personal information
- Being contacted regarding your enquiry or service request
6. Comments
When visitors leave comments on the site, we collect:
- The data shown in the comments form
- The visitor’s IP address
- Browser user agent string (to help with spam detection)
An anonymized string (hash) from your email address may be provided to the Gravatar service.
Gravatar privacy policy: https://automattic.com/privacy/
After approval, your profile picture may be visible publicly with your comment.
7. Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors may download and extract this data.
8. Cookies
We use cookies to improve your experience on our website.
Comments Cookies
If you leave a comment, you may opt-in to saving your:
- Name
- Email address
- Website
These cookies last for one year.
9. Embedded Content from Other Websites
Articles or pages may include embedded content (e.g. videos, images, etc.).
Embedded content behaves as if you visited the external website, which may:
- Collect data
- Use cookies
- Track interactions
10. Sharing of Information
We do not sell or rent your personal information.
We may share information only:
- When required by law
- When necessary to provide services
If you request a password reset (if applicable), your IP address may be included in the reset email.
11. Data Security
We take reasonable technical and organisational measures to protect your information.
However, no online platform is completely secure, and use of the website is at your own risk.
12. Data Retention
- Comments and their metadata may be retained indefinitely
- This allows automatic approval of follow-up comments
If user accounts are created:
- Personal information is stored in user profiles
- Users can view, edit, or delete their data (except usernames)
- Administrators can also access and edit this data
13. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Request an export of your data
- Object to processing
Note: Certain data may be retained for legal, administrative, or security purposes.
To exercise your rights, contact:
📧 info@sereneassist.co.za
14. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
15. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page.