Serene Assist
Frequently Asked Questions
We understand that choosing the right care assistance for a loved one is an important decision. Below you’ll find answers to the most common questions families in Fourways, Randburg, Northriding, Broadacres, and Bryanston ask us. If your question isn’t listed, please get in touch – we’re happy to help.
General
Do you provide transport for elderly individuals?
Yes, we offer safe and reliable elderly transport for medical appointments, shopping trips, and outings.
What areas do you serve?
We serve Fourways, Northriding, Broadacres, Randburg, and Bryanston.
Can you accompany someone to a doctor?
Yes, we provide full support including transport, waiting, accompaniment into the consultation, and family updates afterwards.
How do I book?
Contact us via our website
How much do your services cost?
We provide transparent, flat-rate pricing based on the service type, distance, and time. Contact us for a personalised quote – there are no hidden fees.
Do I need to book in advance?
We recommend booking at least 24 hours in advance for scheduled appointments. For regular weekly services, we reserve a dedicated time slot.
Can my parent try the service before committing?
Absolutely. We offer a free meet-and-greet at your parent’s home before the first booking.
Do you provide medical or nursing services?
No – Serene Assist is a non-medical companion and assistance service. We do not administer medications or provide clinical care.
Do I need to sign a contract?
No. We don’t require long-term commitments. Services can be started, paused or changed at any time.
How quickly can you start?
In most cases, we can have someone in place within a few days of your first enquiry.
Can you provide services on weekends?
Yes – we operate Monday to Saturday and can discuss Sunday availability for specific needs.
About Our Services
What exactly does Serene Assist do?
We provide non-medical companion care and personal assistance for elderly individuals in Johannesburg’s northern suburbs. Our services include safe transport, doctor appointment accompaniment, shopping assistance, companion visits, errand running, and social outing support.
Is Serene Assist a nursing or home care agency?
No. We are not a medical or nursing service. We focus on daily living support, companionship, and safe transport – helping seniors maintain their independence without clinical intervention.
Can you help with once-off requests or only regular bookings?
Both. Many families start with a single trip to a doctor or a one-time shopping errand. Others prefer weekly scheduled visits. We’re flexible and adapt to your family’s needs.
Safety & Screening
Are your caregivers background-checked?
Yes. Every Serene Assist caregiver undergoes criminal record checks, reference verification, and a personal interview before joining our team. Your loved one’s safety is our top priority.
Will the same person assist my parent each time?
We aim for consistency. Wherever possible, the same caregiver is assigned to your loved one so a trusting relationship can develop naturally.
What happens in an emergency during a service?
Our caregivers carry emergency contact details. We contact the family immediately and, if needed, take the client to the nearest medical facility.
Booking & Payments
What payment methods do you accept?
We accept EFT (bank transfer), and cash. Invoices are sent after each service or monthly for regular clients.
Can I cancel or reschedule a booking?
Yes. We ask for at least 12 hours’ notice for cancellations or changes. Late cancellations may incur a small fee – details are provided at booking.
Do you offer packages or discounts for regular bookings?
Yes. Families who book weekly or bi-weekly services receive preferential rates. Contact us for a personalised package quote.
Coverage & Availability
Do you operate on public holidays?
We offer limited availability on public holidays by prior arrangement. A surcharge may apply – please enquire when booking.
Can you assist outside your listed service areas?
Our core areas are Fourways, Northriding, Broadacres, Randburg, and Bryanston. For locations slightly outside these areas, please contact us – we may be able to accommodate your request.